Arrival Time

We arrive during an approximate window of time. This is due to variability with previous jobs and travel times during the day. Your team lead will text you if the arrival time is more than 30 min different than scheduled. Our first appointments of the day are the most predictable.

Walk Through

If you would like to do a walk through at the start of your first cleaning, we provide a complimentary 15 minute consultation to go over the details of your job with your team leader while the rest of the team gets started on your job.

Keys & Home Entry

We do not keep clients keys on hand for security purposes.

Entry Options

• Provide a key with a fixed, on-site discreet location
• Provide access to a coded / app based lock
• Provide access to a garage code (door to house leading into garage must be unlocked)
• Be home to let your team in then vacate as they start
• Person can provide key / entry access

Pets

We love animals! All animals are created differently, just as humans are. Please let us know if you have pets so we can be ready to tackle the hair. We ask that dogs are out while we clean as not all staff are comfortable cleaning with dogs.

Cancellation Policy

If you need to cancel or reschedule a cleaning for any reason, we ask that you notify us by 9am, two business days prior in order to avoid a $80 cancellation fee. Administration is closed on the weekends, so Monday appointments should be canceled by Thursday, and Tuesday appointments should be canceled by Friday.

In cases of lock outs preventing home entry, sending a team away upon arrival, building / home maintenance issues (water shut offs, electricity outages, etc.), this fee still applies. The fee may be waived for emergencies.

Deposit

For all new clients, a deposit is due at time of booking which will be applied to your invoice. Your appointment will be canceled if the deposit remains unpaid two business days after booking. We will collect a deposit of $85 (2 hours plus GST). In the event of a same day cancellation, this deposit will not be refunded. If cancellation occurs 1-2 business days prior, our cancellation policy will apply. Cancellation more than two business days prior, the deposit will be fully refunded. If service is canceled due to inclement weather or other disaster, deposit will either be refunded or credited to a new appointment. Deposit amount will be applied toward your final bill.

Types of Payment

We prefer e transfer as the fees are less but also accept Visa, Mastercard or cheque by mail or drop off to the home office. Cheques can be mailed to PO Box 586, Tofino BC V0R2Z0. Upon fulfillment of your job, you will be sent an invoice within 30 calendar days.

Late Payments

Invoices will be sent within 30 calendar days following each appointment. Full payment is due upon 14 days of invoice. After 14 days, the invoice will be considered past due. A late fee will apply to unpaid invoices after 30 days. The late fee will be 10% of the total each month that the invoice remains unpaid. If an invoice remains unpaid for 45 days, Blue Crush reserves the right to pursue other methods of collection. Customers shall also be responsible for all costs of collection (including reasonable attorneys’ fees) to collect overdue amounts.

If a recurring client has an unpaid balance for more than 14 days, their next scheduled appointment will be canceled. If two subsequent appointments are canceled due to non-payment, recurring service will be canceled. The client may reschedule recurring service following payment of past due balance, but specific days/times may not be available.

Parking

Please advise where we should park. A picture sent before your appointment is best. Our charges begin and end upon arrival and departure of your driveway and / or the time it takes to find parking.

Tipping Your Team

Tipping is encouraged (why not?!), but not required. Your team can accept a tip in cash or added to an invoice. Our team has accepted tips in various shapes and sizes! Over the years we’ve had clients give us fish, home made cake, chocolate, clothing donations, or simply a handwritten thank you note. We appreciate our clients and we love making lives beautiful. We graciously accept appreciation in return, in all forms.

Service Limitations

Texting & Calling Staff

Please contact our office at 250-725-0660 or [email protected] with any communications after 3pm the day of your cleaning. Staff phones are their personal property and we respect their time off.

Please communicate any updates about your job with our office to ensure your details are properly communicated to the right staff and are added to your customer profile for future communications.

Biohazard Waste

Any bodily fluids, such as urine, blood, vomit, feces, etc. fall under the category of biohazard waste cleanup. Biohazard cleaning is not a service that we provide, beyond a toilet or litter box.

Environment & Safety Conditions

For our safety and yours, we reserve the right to remove ourselves from any unsafe situation. We reserve the right to refuse or modify service.

There are also conditions that may compromise our ability to deliver the best service to you. In this case, we recommend your job be rescheduled for a later date until safe environmental conditions have been met. This includes, but is not limited to:
• Mold infestations

• Exposure to an aggressive animal
• Broken glass
• Unfinished surfaces that have exposed nails, fiberglass / insulation
• Sexual harassment
• Lack of running water or electricity
• Extreme temperatures

We give our staff full authority to advocate for their safety.

Damaged or Broken Items

Blue Crush will replace or repair any damaged or broken items that we are responsible for breaking. Depending on the cost of repair or replacement, there may be correspondence with our insurance company. Blue Crush must be notified within one week of occurrence.

Inclement Weather

The safety of our team is of the utmost importance. In the event that Tofino / Ucluelet experiences inclement weather, we may have to modify, cancel or reschedule your job with very little notice. In cases of ice and snow, we may require you to shovel, de-ice, or salt all access points, driveways, and walkways to and from your home so that our staff can safely walk and carry supplies without risk of injury.

We ask that our clients maintain a temperature in their home between 18-20 during our cleaning visits. Cleaning work can vary between light, moderate, to even heavy exercise depending upon the task. The World Health Organization recommends a maximum temperature of 20 degrees for “comfortable” exercise. The average gym maintains a temperature around 18 degrees.

Lifting Limits

For the safety of our staff, we will not lift over 50 lbs. We can move smaller and light items in order to clean under and around them. Our clients are welcome to move heavier furniture so that we can dust, wipe down, vacuum and mop an area. To prevent the risk of damage to your floors and furniture, we will not scoot furniture or appliances unless a client agrees in writing in which Blue Crush is released from responsibility of damage.

Client Confidentiality

Our staff abide by strict client non-disclosure policies. Staff are prohibited from releasing any information or pictures of you or your property to third parties. We will ask your permission to allow photography of your home for social media and promotional purposes.