FAQ
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What is your cancellation policy for accomodation?
Reservations cancelled 30 days or more before the scheduled arrival date are eligible for a full refund, less a $50 cancellation fee plus applicable taxes.
This fee helps offset a portion of the administrative and payment processing costs associated with processing and refunding a reservation.
If you cancel without the required days’ notice you will not receive a refund for your reservation.
Please refer to your property's cancellation policy for the terms that apply to your booking.
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May I bring my dog? Cat?
Each rental has their own pet policy. Some do not allow pets, some allow 1 or some will allow 2. Check the listing to see what it is and email or make a note on your booking. $50 pet fee applies. Most houses do not allow cats but feel free to reach out on a case by case basis.
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Do you partner with local businesses and experience providers?
Absolutely!
At Blue Crush, we believe a great vacation is about more than just where you stay. We've built relationships with a growing network of trusted local businesses, guides, wellness providers, restaurants, adventure companies, and experience providers to help make your time on the West Coast even more memorable.
Many of our partners offer exclusive promotions and special offers available only to Blue Crush guests. Whether you're looking to book a surfing lesson, eFoil adventure, have a beach picnic, facial or massage, wildlife tour, or another local experience, we've got some great affiliates and amazing guest perks.
Be sure to connect with us before your trip to discover exclusive offers, recommendations, and ways to experience Tofino and Ucluelet like a local.
If there's something specific you're looking for, our team is always happy to point you in the right direction.
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Can I have a reception or party at the house?
No. All vacation rentals are maximum 6 people as per the bylaw in Tofino. There is other event space in Tofino that you can rent.
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Is Ucluelet cheaper than Tofino?
Tofino and Ukee (as referred to by locals) have a lot in common but have some key differences. You really can't go wrong between these two towns! The main difference is that Ucluelet is less touristy and as such, more affordable for accommodation. Tofino has more to offer with beaches, dining and shopping but costs more for accommodation and has pay parking.
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Why is there a service fee on my reservation?
Our service fee is 10% of your reservation total and is similar to the service fees charged by booking platforms like Airbnb and VRBO.
This fee helps cover the costs of operating our secure direct booking platform, payment processing, reservation software, guest communications, and the local support we provide before, during, and after your stay. Booking directly with Blue Crush also gives you direct access to our local team should you need assistance before or during your visit.
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What is the charitable donation shown on my booking?
The charitable donation is not an additional fee.
Blue Crush donates 2% of our service fee to local charities, community initiatives, environmental projects, and non-profit organizations throughout the year. We choose to display this amount separately on your booking so guests can see exactly how a portion of their reservation is being reinvested into the communities they are visiting.
This contribution is included within the service fee and is funded entirely by Blue Crush.
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Where does the charitable donation go?
Throughout the year, Blue Crush supports a variety of local charities, environmental initiatives, community projects, and non-profit organizations on the West Coast.
To learn more about the organizations and initiatives we support, please visit our Charitable Donations page.
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How are taxes calculated?
Accommodation taxes are charged in accordance with provincial and municipal regulations.
Depending on the property location, taxes may include:
GST (5%)
PST (8%)
MRDT (up to 3%, where applicable)
Taxes are applied to the applicable charges associated with your reservation, including the service fee where required by applicable tax regulations.
If you have any questions about your reservation total or would like a detailed breakdown of the charges, our team is always happy to help.

